Privacy policy

The data controller is:

Taso Karabetsos

Küsterland 5

24568

Kaltenkirchen

support@helpall0rder.com

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

You can visit our website without providing any personal information. Each time you access a page, the web server automatically saves a server log file containing information such as the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data).

This access data is used exclusively to ensure the smooth operation of the website and to improve our services. This processing is based on our legitimate interest in the proper presentation of our website, which outweighs any conflicting interests, as defined in Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. All access data is deleted no later than seven days after your visit to our website.

As part of processing on our behalf, a third-party provider performs the services of hosting and displaying the website for us. This serves our legitimate interests, which outweigh any conflicting interests, in the correct presentation of our offerings. All data collected during the use of this website or via forms provided in the online shop, as described below, is processed on their servers. Processing on other servers only takes place within the scope described here.

This service provider is located within a country of the European Union or the European Economic Area.

We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g., via contact form or email). Required fields are marked as such because we need this data to process your order or your inquiry, and you cannot submit your order or contact request without providing it. The specific data collected is evident from the respective input forms. We use the data you provide in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR for contract processing and handling your inquiries. If you have given your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR by choosing to open a customer account, we will use your data for the purpose of opening that account. After complete fulfillment of the contract or deletion of your customer account, your data will be restricted from further processing and deleted after the statutory retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this statement. You can delete your customer account at any time, either by sending a message to the contact address provided below or by using the corresponding function in your customer account.

For the purpose of fulfilling the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we will forward your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select during the ordering process, we will forward the payment data collected for this purpose to the bank commissioned with processing the payment and, if applicable, to payment service providers commissioned by us, or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection policy of the respective payment service provider applies in this respect.

Data transfer to shipping service providers:

If you have given us your express consent during or after your order, we will, based on this consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR, forward your email address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination. You

can revoke your consent at any time by sending a message to the contact details provided below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this statement.

DHL Packstation,

Hamburger Str. 53,

24558

Henstedt-Ulzburg

Email advertising with newsletter registration:

When you register for our newsletter, we use the data required for this purpose or separately provided by you to send you our email newsletter regularly based on your consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact address provided below or by using the unsubscribe link in the newsletter. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes permitted by law, as described in this privacy policy.

Email advertising without newsletter registration and your right to object:

If we receive your email address in connection with the sale of goods or services and you have not objected to this, we reserve the right, based on Section 7 Paragraph 3 of the German Unfair Competition Act (UWG), to regularly send you offers for similar products from our range by email. This serves our legitimate interest in advertising to our customers, which outweighs your interests in this context.

You can object to this use of your email address at any time by sending a message to the contact details provided below or by using the unsubscribe link in the advertising email, without incurring any costs other than the transmission costs at basic rates.

The newsletter is sent by a service provider as part of processing on our behalf, to whom we pass on your email address for this purpose.

This service provider is located within a country of the European Union or the European Economic Area.

Postal advertising and your right to object

: We also reserve the right to use your first and last name and postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by mail. This serves our legitimate interest in contacting our customers for advertising purposes, which outweighs your interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

The advertising mailings are sent by a service provider who processes your data on our behalf, and to whom we transfer your data for this purpose.

You can object to the storage and use of your data for these purposes at any time by contacting us using the contact details provided below.

To display our Trusted Shops seal of approval and any collected reviews, as well as to offer Trusted Shops products to buyers after an order, the Trusted Shops Trustbadge is integrated on this website.

This serves to protect our overriding legitimate interests in optimal marketing by enabling secure online shopping, in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. The Trustbadge and the services advertised with it are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. The Trustbadge is provided by a CDN (Content Delivery Network) provider as part of order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. You can find further information on data protection at Trusted Shops GmbH here.

When the Trustbadge is accessed, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. Individual access data is stored in a security database for the analysis of security incidents. The log files are automatically deleted no later than 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you, as a buyer, are already registered to use a product is automatically checked using a neutral parameter: your email address hashed via a cryptographic one-way function. Before transmission, the email address is converted into this hash value, which is undecipherable for Trusted Shops. After checking for a match, the parameter is automatically deleted.

This is necessary for the fulfillment of our and Trusted Shops' overriding legitimate interests in providing buyer protection and transactional review services linked to the specific order, in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. Further details, including information on how to object, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.

To make your visit to our website more attractive and to enable the use of certain functions, to display suitable products, or for market research, we use so-called cookies on various pages. This serves our legitimate interests, which outweigh your interests, in an optimized presentation of our offerings in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of your browser session, i.e., after you close your browser (session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can find information about the storage duration in the overview in your web browser's cookie settings. You can configure your browser to inform you about the setting of cookies and decide individually whether to accept them, or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find this information for the respective browsers at the following links:

Internet Explorer™: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Safari™: https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14

Chrome™: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

Firefox™: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Opera™: https://help.opera.com/de/latest/web-preferences/#cookies

If you do not accept cookies, the functionality of our website may be limited.

This website uses the so-called DoubleClick cookie as part of its use of Google Analytics (see below), which enables your browser to be recognized when you visit other websites. This serves our legitimate interest in the optimal marketing of our website, which outweighs any potential impact on your privacy, pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR. The information automatically generated by the cookie about your visit to this website is generally transmitted to and stored on a Google server in the USA. Before transmission, your IP address is shortened within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area by activating IP anonymization on this website. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google will use this information to compile reports on website activity and to provide other services related to website usage. This serves to protect our overriding legitimate interests in the optimal marketing of our website, as defined in Art. 6 para. 1 sentence 1 lit. f GDPR. Google may also transfer this information to third parties if required by law or if third parties process this data on Google's behalf. The data collected in this context will be deleted once the purpose for its collection has ceased and we have discontinued using Google DoubleClick.

Google DoubleClick is a service provided by Google Ireland Limited, a company incorporated and operating under Irish law, located at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

Insofar as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . For companies certified under the Privacy Shield, an adequate level of data protection is determined based on the agreements between the USA and the European Commission and Switzerland.

You can deactivate the DoubleClick cookie via this link . You can also register with the Digital Advertising Alliance.You can learn about the use of cookies and adjust your settings accordingly. You can configure your browser to notify you when cookies are being set, allowing you to decide whether to accept them individually, or to block cookies entirely or for specific cases. Please note that disabling cookies may limit the functionality of our website.

Use of Google (Universal) Analytics for web analytics:

This website uses Google (Universal) Analytics for website analysis. This web analytics service is offered by Google Ireland Limited, a company incorporated and operating under Irish law, located at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves our legitimate interest in an optimized presentation of our website, which outweighs any potential impact on your privacy, pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR. Google (Universal) Analytics uses methods that enable analysis of your use of the website, such as cookies. The information automatically collected about your use of this website is generally transmitted to and stored on a Google server in the USA. By activating IP anonymization on this website, your IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. Once the purpose for which Google Analytics was collected has been fulfilled and we have ceased using it, the data collected in this context will be deleted.

Insofar as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined that companies certified under the Privacy Shield provide an adequate level of data protection. You can prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. Alternatively, instead of the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. This will place an opt-out cookie on your device. If you delete your cookies, you will need to click the link again.

Google Analytics 4.

If you have given your consent, this website uses Google Analytics 4, a web analytics service provided by Google LLC. The responsible party for users in the EU/EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Scope of processing:

Google Analytics uses cookies that enable an analysis of your use of our websites. The information collected by the cookies about your use of this website is generally transmitted to and stored on a Google server in the USA.

We use the User-ID function. With the help of the User ID, we can assign a unique, persistent ID to one or more sessions (and the activities within those sessions) and analyze user behavior across devices.

We use Google Signals. This allows Google Analytics to collect additional information about users who have activated personalized ads (interests and demographic data), and ads can be delivered to these users in cross-device remarketing campaigns.

In Google Analytics version 4, IP address anonymization is enabled by default. Due to IP anonymization, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

During your visit to our website, your user behavior is recorded in the form of "events". Events can include:

In addition, the following is recorded:

Purposes of processing:

On behalf of the operator of this website, Google will use this information to evaluate your use of the website and to compile reports on website activity. The reports provided by Google Analytics serve to analyze the performance of our website.

Recipients

of the data are/can be

It cannot be ruled out that US authorities will access the data stored at Google.

Third-country transfer:

Where data is processed outside the EU/EEA and there is no level of data protection equivalent to European standards, we have concluded EU Standard Contractual Clauses with the service provider to ensure an adequate level of data protection. Google Ireland's parent company, Google LLC, is based in California, USA. A transfer of data to the USA and access by US authorities to the data stored by Google cannot be ruled out. From a data protection perspective, the USA is currently considered a third country. You do not have the same rights there as within the EU/EEA. You may not have legal remedies against access by authorities.

Data Retention Period:

The data we send and which is linked to cookies is automatically deleted after 2 days. Data whose retention period has expired is automatically deleted once a month.

Legal basis

The legal basis for this data processing is your consent pursuant to Art.6 para.1 sentence 1 lit.a GDPR.

Revocation:

You can revoke your consent at any time with effect for the future by accessing the cookie settings and changing your selection there. The lawfulness of the processing carried out on the basis of the consent until revocation remains unaffected.

You can also prevent the storage of cookies from the outset by adjusting your browser settings accordingly. However, if you configure your browser to reject all cookies, this may restrict the functionality of this and other websites. Furthermore, you can prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by...

a. Do not give your consent to the setting of the cookie or b. download and install

the browser add-on to deactivate Google Analytics HERE .

Further information on the terms of use of Google Analytics and on data protection at Google can be found at https://marketingplatform.google.com/about/analytics/terms/de/ and at https://policies.google.com/?hl=de .

Google Ads Remarketing:

We use Google Ads to advertise this website in Google search results and on third-party websites. When you visit our website, Google sets a so-called remarketing cookie, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you have visited. This serves our legitimate interest in the optimal marketing of our website, which outweighs your interests in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. The data collected in this context will be deleted once the purpose for which it was collected has been fulfilled and we have ceased using Google Ads Remarketing.

Further data processing only takes place if you have consented to Google linking your web and app browsing history to your Google account and using information from your Google account to personalize ads you see on the web. If you are logged into Google during your visit to our website, Google will use your data together with Google Analytics data to create and define target audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to create target audiences.

Google Ads is a service provided by Google Ireland Limited, a company incorporated and operating under Irish law, located at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

Insofar as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield.

A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined that companies certified under the Privacy Shield provide an adequate level of data protection.

You can deactivate the remarketing cookie via this link . You can also learn more about the use of cookies and adjust your settings at the Digital Advertising Alliance .

This website uses Google Maps to visually display geographical information. Google Maps is a service provided by Google Ireland Limited, a company incorporated and operating under Irish law, located at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves our legitimate interest, which outweighs any potential impact on your privacy, in optimizing the presentation of our services and ensuring easy access to our locations, in accordance with Art. 6 Para. 1 lit. f) GDPR.

When using Google Maps, Google transmits and processes data about website visitors' use of the map functions, which may include, in particular, the IP address and location data. We have no control over this data processing.

Insofar as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined that companies certified under the Privacy Shield provide an adequate level of data protection.

To deactivate the Google Maps service and thus prevent data transmission to Google, you must disable JavaScript in your browser. In this case, Google Maps will be unavailable or only partially functional.

Further information about data processing by Google can be found in Google 's Privacy Policy . The Google Maps Terms of Service contain detailed information about the map service.

Data processing is based on a joint controllership agreement pursuant to Article 26 of the GDPR, which you can view here .

Google Fonts:

This website uses the script code "Google Fonts." Google Fonts is a service provided by Google Ireland Limited, a company incorporated and operating under Irish law, located at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves our legitimate interest in a uniform presentation of the content on our website, which outweighs any potential impact on your privacy, pursuant to Art. 6 para. 1 lit. f) GDPR.

In this context, a connection is established between your browser and Google's servers. This allows Google to know that our website was accessed via your IP address.

If information is transferred to and stored on Google's servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined that companies certified under the Privacy Shield provide an adequate level of data protection. Further information about data processing by Google can be found in Google

's Privacy Policy .

Userlike Live Chat:

The Snickers Store uses a live chat service provided by Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany. You can use the live chat like a contact form to chat with our staff almost in real time. The following personal data is collected when you start a chat:

Date and time of the call

And if provided: first name, last name, and email address.

Depending on the course of your conversation with our staff, additional personal data may be collected during the chat, which you will enter yourself. The type of data collected depends heavily on your inquiry or the problem you describe to us. The processing of all this data serves to provide you with a fast and efficient way to contact us and thus improve our customer service.

All our employees have been and continue to be trained in data protection and instructed on the secure and confidential handling of customer data. All our employees are bound by confidentiality agreements and have signed a corresponding addendum to their employment contracts regarding the obligation to maintain confidentiality and comply with data protection regulations.

When you access the website www.snickers-store.de, the chat widget is loaded from AWS CloudFront as a JavaScript file. Technically, the chat widget represents the source code that runs on your computer and enables the chat function

. Further information can be found in the privacy policy of Userlike UG (limited liability).

We use social plugins from Facebook, Twitter, and WhatsApp via the Shariff solution.

Our website uses social buttons from social networks.

This serves to protect our overriding legitimate interests in the optimal marketing of our services, as defined in Article 6(1)(f) of the GDPR. To enhance the protection of your data when you visit our website, these buttons are not fully integrated as plugins, but rather embedded using an HTML link. This ensures that when you access a page on our website containing such buttons, no connection is established with the servers of the respective social network provider.

Clicking on one of the buttons will open a new browser window and take you to the page of the respective service provider, where you can (if necessary after entering your login details) click the Like or Share button, for example.

For information on the purpose and scope of data collection, further processing and use of data by the providers on their respective websites, as well as contact options and your related rights and privacy settings, please refer to the providers' privacy policies.

https://www.facebook.com/policy.php

https://twitter.com/privacy

https://www.whatsapp.com/legal/#privacy-policy

Our online presence on Facebook, Google, and Instagram:

Our presence on social networks and platforms serves to improve active communication with our customers and prospective customers. We use these platforms to provide information about our products and current special offers.

When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These profiles can be used, for example, to display advertisements both on and off the platforms that are likely to correspond to your interests. Cookies are generally used on your device for this purpose. These cookies store information about visitor behavior and user interests. This processing is based on Art. 6 Para. 1 lit. f GDPR, which permits processing for the purposes of our legitimate interests in optimizing the presentation of our offerings and effective communication with customers and prospective customers, even if these interests are overridden by your interests. If you are asked by the respective social media platform operators for your consent to data processing, e.g., via a checkbox, the legal basis for data processing is Article 6(1)(a) GDPR.

Insofar as the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed here . Detailed information on the processing and use of data by the providers on their websites, as well as contact options and your related rights and settings for protecting your privacy, in particular your right to object (opt-out), can be found in the providers' privacy policies linked below. Should you still require assistance, you can contact us. Facebook: https://www.facebook.com/about/privacy/

Data processing is based on an agreement between joint controllers pursuant to Article 26 GDPR, which you can view here:

https://www.facebook.com/legal/terms/page_controller_addendum

Google/YouTube: https://policies.google.com/privacy

Instagram: https://help.instagram.com/519522125107875

Opt-out options:

Facebook: https://www.facebook.com/settings?tab=ads

Google/YouTube: https://adssettings.google.com/authenticated

Instagram: https://help.instagram.com/519522125107875

Review reminder via Trusted Shops:

If you have given us your express consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR during or after your order, we will transmit your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that they can send you a review reminder by email.

This consent can be revoked at any time by sending a message to the contact details described below or directly to Trusted Shops.

As an affected party, you have the following rights:

In accordance with Article 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;

In accordance with Article 16 GDPR, you have the right to request the immediate rectification of inaccurate personal data or the completion of incomplete personal data stored by us;

In accordance with Article 17 of the GDPR, you have the right to request the erasure of your personal data stored by us, unless further processing is necessary

: ​​- for exercising the right of freedom of expression and information;

- for compliance with a legal obligation;

- for reasons of public interest; or

- for the establishment, exercise or defense of legal claims

;

In accordance with Article 18 GDPR, you have the right to request the restriction of the processing of your personal data, insofar as

: - you contest the accuracy of the data;

- the processing is unlawful, but you oppose its erasure;

- we no longer need the data, but you require it for the establishment, exercise or defense of legal claims; or

- you have objected to the processing pursuant to Article 21 GDPR.

In accordance with Article 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;

According to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. Generally, you can contact the supervisory authority of your habitual residence, your place of work, or the location of our company headquarters.

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as for the revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our legal notice.